Orders cannot be canceled after they have been processed.

Need Help with an Open Order?

Contact us by e-mail:

Click here to complete an online form or send us an email at info@superiorsignals.com

Contact us by phone:

Just call the numbers below to speak with a Customer Service representative to get help with product questions, tracking a package, shipping, myAccount, search, technical support and other online shopping questions. 1-800-447-3693. Hours are Monday through Friday 7AM to 5PM CST.

All returns (whether for product defect or otherwise) must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants and fire extinguishers are non-returnable once ordered.

All returns (except for returns involving a verified product defect) will be subject to a 25% restocking charge.

Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Superior Signals Inc. will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge.

Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.

Before returning any merchandise to Superior Signals Inc., a Return Authorization Number must be obtained from your sales/customer service department. Your request must include:

• Part number and description
• Reason for return
• SSI invoice number
• Customer’s P.O. number

Merchandise must be returned “Freight Prepaid,” with the Return Authorization Number clearly labeled on the outside of the package. Parts must be new, in original packaging, in salable condition, and originally purchased as service parts from Superior Signals Inc.

Limited Warranty:

SSI® warrants that the products it manufactures and distrubutes are free from defects in materials and workmanship under normal use. This warranty is made for a period of one year, or as indicated from the date of original sale. (Flash tubes, light bulbs, sealed beams and similar products are subject to a 90 day warranty.) This warranty is PARTS ONLY and does not cover any labor charges.

SSI® will repair or replace any item sold that proves defective in material or workmanship without charge. The defective item must be returned, freight prepaid to SSI® with proof of purchase and a brief explanation of the defect.

This warranty allocates risks of product failure between you and SSI®. Our pricing reflects this allocation of risks and the limitation of liability contained herein.THE WARRANTY SET FORTH ABOVE IS IN LIEU OF, AND EXCLUDES, ALL OTHER WARRANTIES (WHETHER WRITTEN, ORAL OR IMPLIED) INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The agents, employees, distributors and dealers of SSI® are not authorized to make modifications to this warranty or additional warranties binding on SSI®. Accordingly, additional statements, such as dealer advertising or presentations whether oral or written, do not constitute warranties and should not be relied upon.

This warranty give you special legal rights and you may have other rights which vary from state to state.

Limitation of Liability:

SSI® shall not in any case be liable for special, incidental, consequential, indirect or other similar damages arising from breach of warranty, breach of contract, negligence, or any other legal theory even if SSI® or our agent has been advised of the possibilities of such damages. Among other things, this means SSI® is not responsible for any costs incurred as a result of lost profits or revenues. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To view product specific warranty and installation instructions click here.